Privacy Policy

Last updated: December 15, 2024

1. Introduction

StoreIQ ("we", "our", or "us") respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you use our e-commerce analytics platform.

2. Data Controller

The data controller for your personal information is StoreIQ. You can contact us at:

3. Information We Collect

3.1 Personal Information

We collect information you provide directly to us, including:

  • Account information (name, email address, password)
  • Contact information for support requests
  • Payment information (processed by third-party payment providers)
  • Communications with our support team

3.2 Store Data

When you connect your e-commerce stores, we collect:

  • Order data and transaction information
  • Product information and inventory data
  • Customer data (anonymized for analytics)
  • Store performance metrics

3.3 Technical Information

  • IP address and device information
  • Browser type and version
  • Usage patterns and interaction data
  • Cookies and similar tracking technologies

4. How We Use Your Information

We use your information to:

  • Provide and maintain our analytics services
  • Process transactions and manage subscriptions
  • Send service-related notifications and alerts
  • Provide customer support
  • Improve our services and develop new features
  • Comply with legal obligations

5. Legal Basis for Processing (GDPR)

We process your personal data based on:

  • Contract: To provide our services as agreed
  • Legitimate Interest: To improve our services and prevent fraud
  • Consent: For marketing communications and non-essential cookies
  • Legal Obligation: To comply with applicable laws

6. Data Sharing and Disclosure

We do not sell your personal information. We may share your data with:

  • Service Providers: Third parties who assist in providing our services
  • Payment Processors: To process subscription payments
  • Legal Requirements: When required by law or to protect our rights
  • Business Transfers: In case of merger, acquisition, or sale

7. Data Security

We implement appropriate technical and organizational measures to protect your data, including:

  • Encryption of data in transit and at rest
  • Regular security assessments and updates
  • Access controls and authentication
  • Secure data centers with physical security

8. Data Retention

We retain your personal data only as long as necessary to:

  • Provide our services to you
  • Comply with legal obligations
  • Resolve disputes and enforce agreements

Account data is typically retained for the duration of your subscription plus 30 days after termination.

9. Your Rights (GDPR)

Under GDPR, you have the right to:

  • Access: Request copies of your personal data
  • Rectification: Correct inaccurate personal data
  • Erasure: Request deletion of your personal data
  • Portability: Transfer your data to another service
  • Restriction: Limit how we process your data
  • Objection: Object to processing based on legitimate interest
  • Withdraw Consent: For processing based on consent

10. Cookies and Tracking

We use cookies and similar technologies to:

  • Remember your preferences and settings
  • Analyze site usage and performance
  • Provide personalized content

You can manage cookie preferences through our Cookie Policy and browser settings.

11. SMTP Usage for Communications

We use SMTP services to send:

  • Account notifications and alerts
  • Store monitoring notifications
  • Support communications
  • Service updates

SMTP credentials and email data are handled securely and in accordance with this privacy policy.

12. International Data Transfers

Your data may be processed in countries outside the European Economic Area. We ensure adequate protection through:

  • EU-approved standard contractual clauses
  • Adequacy decisions by the European Commission
  • Other appropriate safeguards

13. Children's Privacy

Our services are not intended for individuals under 16 years of age. We do not knowingly collect personal information from children under 16.

14. Changes to This Policy

We may update this privacy policy to reflect changes in our practices or for legal reasons. We will notify you of any material changes via email or through our service.

15. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us at: